General conditions of warranty repair of equipment.
The warranty period for all equipment is 12 months from the date of shipment, or the equipment reaches the designated service life specified in the technical documentation, depending on what happens earlier.
In the event of defects in the equipment due to the fault of the Manufacturer during the warranty period, they will be eliminated free of charge provided the Buyer observes the conditions of transportation, storage and operation of the equipment declared by the Manufacturer.
Warranty obligations do not apply to wear parts, periodic maintenance, repair and replacement of parts due to their normal wear and tear.
Warranty servicing applies to the equipment in full set. The absence of at least one element from the delivery set is a reason for refusal of warranty service.
Warranty obligations do not apply in the following cases:>
If the equipment has mechanical damage;>
when using equipment for purposes not specified in the instruction manual;>
in case of damage caused by non-compliance with the rules for installation, preparation and operation
of equipment; >
in case of violation of the rules for carrying out or not of carrying out the scheduled maintenance
provided for by the instructions; >
damages caused by deliberate or erroneous actions of the consumer, careless handling of the
damage caused by force majeure (element, fire, etc.);>
in case of damage caused by foreign objects inside the equipment;>
in case of damage caused by the modification of the equipment, the introduction of structural changes
into it; >
damage to equipment due to improper transportation and storage;>
damage caused by the use of non-standard (non-original) consumables and component parts;>
damage caused by exceeding the allowable values of tensile and compressive axial loads.
General conditions for periodic and post-warranty equipment servicing.
The procedure and terms for servicing upon expiration of the warranty period may be determined by
agreement of the Parties.
Servicing is carried out in the city of Perm on the production base and in the city of Nefteyugansk.
Also, the opening of service centers in Ust-Kut is under consideration.